Shipping policy

Estimated delivery for in-stock orders: 3–9 business days after payment is confirmed. Business days exclude weekends and South African public holidays.

Order processing and delivery

Orders are prepared after successful payment confirmation and sent using a tracked courier service, normally Aramex. The 3–9 business-day estimate applies only when the product is shown as in stock. Any pre-order or extended lead time will be displayed before purchase.

Delivery charges

The applicable delivery charge is shown at checkout before payment. Autonexx does not rely on an undisclosed free-delivery threshold.

Tracking

Tracking information is sent when the parcel is dispatched. Tracking scans may take time to appear after collection. You can also track directly with Aramex.

Address accuracy and delivery attempts

Please provide a complete street address, suburb, city, postal code and reachable South African phone number. Contact us immediately if an address needs correction. Additional courier costs caused by an incorrect or incomplete customer-supplied address may be charged where permitted.

Delays, loss or damage in transit

Courier delays can occasionally occur because of severe weather, remote-area routing, public holidays or other circumstances outside our reasonable control. We will assist with a courier investigation. If a parcel arrives damaged, photograph the parcel, label and contents and contact Autonexx as soon as reasonably possible.

Questions

For delivery help, contact AutonexxCustomerService@gmail.com or +27 60 490 7479. Include your order number.

Last updated: 19 August 2026