Returns and refunds

Contact us within 14 calendar days after delivery if you wish to request a voluntary return. Approval depends on the product condition and the reason for return.

Change-of-mind returns

For a change-of-mind return, the kit must be unused, unopened, complete and in its original saleable packaging. Proof of purchase is required. Do not send a parcel before receiving return instructions from Autonexx.

Faulty, damaged or incorrect goods

If your order is faulty, damaged in transit, materially different from the listing or incorrect, contact us promptly with your order number and clear photographs or video where appropriate. We will assess the matter and provide a remedy required by applicable South African consumer law.

Return delivery costs

For an approved change-of-mind return, the customer is ordinarily responsible for the direct return cost. Where goods are confirmed to be faulty, damaged or incorrectly supplied, Autonexx will handle reasonable return arrangements as required by law.

Refund timing and method

Approved refunds are issued to the original payment method after the returned goods have been received and assessed. Bank and payment-provider processing times may apply. Original delivery charges are handled according to the return reason and applicable law.

Consumer rights

This policy does not remove or reduce any rights available under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African law. Any statutory cooling-off, warranty, repair, replacement or refund right continues to apply where its legal requirements are met.

Start a return

Email AutonexxCustomerService@gmail.com or call / WhatsApp +27 60 490 7479. Include the order number, reason and supporting photos if relevant.

Last updated: 19 August 2026